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Customer Service

The American Senior Fitness Association (SFA) is committed to providing our program participants with the very best in comprehensive, senior specific, fitness education. Our state of the art programs are designed to be user friendly, practically oriented and your satisfaction is guaranteed. Please see our return policy below.

Account Registration

Register and save time! By creating an account, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders from your account and much more. From your Account Dashboard you also have the ability to update your account information and view a snapshot of your recent account activity. Register for future convenience to receive:

  • SFA Member Discounts
  • Fast and Easy Check Out
  • Shipping to Multiple Addresses
  • Creation and Maintenance of a Wishlist
  • Addition of Tags to SFA Courses
  • Easy Access to Order History and Status, Address Book, Wishlist, and Tags

If you are not already a member of the American Senior Fitness Association, you may apply for FREE Basic Membership during registration. You will immediately receive substantial discounts on all SFA programs and courses as well as our twice-monthly e-newsletter, Experience!

Additionally, our members receive a full 10% discount on all purchases at the Mature Fitness Shoppe (www.maturefitness.com).

Your Security

For your protection, your ordering information is always processed on our secure ordering site (order.seniorfitness.net) using 128-bit SSL encryption.

Your credit card information is never saved in our database. We do not see your credit card information when you order online and no one can gain access to this information from our website.

In addition, other sensitive information entered through this site, such as passwords, are encripted prior to storage in our database. This means that no one at SFA has the ability to access this type of data.

For additional protection, we ask that you maintain your account password in a secure place and not share it with anyone. If you lose or forget your password, we are unable to recover it. You can, however, reset your account to use a new temporary password if need be by clicking this link.

Once you have used your new temporary password to log in, you may change it again from your Account Information page, and we highly recommend that you do so.

Our Privacy Policy

Our privacy policy is simple. SFA respects your privacy and we will not share any of your personal information with any other organizations without your explicit permission. For example, we may verify your membership status to another organization in order that you might receive member discounts or for other legitimate business purposes, but we will only do so at your request.

You should be aware, however, that we will share personally identifiable information we have collected in response to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims, or if we believe it is necessary to share such information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

Our Return Policy

MONEY BACK GUARANTEE: A full refund (less shipping & handling) will be issued for materials returned in new condition at purchaser's expense within 30 days of receipt. We will also pay the return shipping costs if the return is a result of our error (we shipped an incorrect or defective item).

Unfortunately, we cannot provide refunds for items that have been used or returned more than 30 days after the date of delivery.

If you wish to return any merchandise to SFA, contact Customer Service to receive a Return Merchandise Authorization (RMA) number. This number must be placed on the outside of the shipping container; our receiving department cannot accept returns that do not have an RMA# clearly visible. Merchandise should be returned in the original shipping container with the original packaging materials.

If you have additional questions or comments about our programs or services, please feel free to contact us at:

American Senior Fitness Association
Customer Service
Post Office Box 2575
New Smyrna Beach, FL 32170
Phone: (888) 689-6791 or (386) 957-1947
Fax: (386) 427-0613
Email: sfa@seniorfitness.net

We look forward to welcoming you as our next new program participant.